Refund and cancellation policy

Last updated: 14 September 2026

This page explains how to change or cancel an appointment with Fempire Beauty & Hair, and where you stand on refunds.

Changing or cancelling an appointment

If you need to change or cancel, please call us on 0427 772 361 as early as you can, and we will help you rearrange it. Telling us early also frees the appointment for someone else.

Appointments booked through Square can also be changed or cancelled using the confirmation email or text Square sends you at the time of booking.

Payments are handled by Square

Fempire Beauty & Hair does not take payments on this website. Bookings and any payment taken at the time of booking go through Square, at book.squareup.com, so a refund processed against a Square payment is returned by Square to the card used.

Your rights under Australian Consumer Law

Australian Consumer Law gives you guarantees when you buy a service. Among other things, a service must be provided with due care and skill and be fit for the purpose you asked for. If a service does not meet those guarantees you may be entitled to a remedy, and that right applies on top of anything written on this page and cannot be removed by it.

You can read about these guarantees on the Australian Competition and Consumer Commission website at accc.gov.au.

Our own cancellation terms

Questions

If something has gone wrong with a service, please contact us using the details alongside so we can put it right.